Terms and Conditions
Gary Edwards Paddlesports
The following terms and conditions are aet out to ensure effective engagement with the client by the course/training provider. Where this document refers to “the client(s)” it means whoever is making the course/training booking.
These terms and conditions have been written with the intention to be as clear as possible. If you have any trouble understanding the document or have any questions or queries regarding its content, please get in touch.
Assumption of risk
Taking part in any form of Paddlesport, safety and rescue and outdoor pursuits involves an element of assumed risk. By participating in this course/training/coaching you agree that you will follow all safety instructions given to you by the staff on the course. You also understand that you must take reasonable responsibility for your own safety where appropriate.
All reasonable precautions will be undertaken by the staff on the course to keep you safe, but it must be understood that minor injuries can happen as part of these activities. During the course/training/coaching, it is your responsibility to look after your own personal belongings and your vehicle, the course provider cannot be held responsible for any loss to personal belongings sustained during the course.
Disclosure of medical
Any medical conditions must be declared on the booking form and any changes to this declaration must be passed onto the course staff prior to the course starting.
Any medical condition (and/or medication being currently taken) which affects your daily health and may impact on your involvement in the activity must be disclosed to the lead member of staff on the course, either prior to the activity or at the start of the course/training/coaching. Should medical information have changed since filling in the booking form the staff must be updated as soon as possible. These conditions include (but are not limited to) heart conditions, breathing issues, joint problems, vision issues, allergies, asthma, spine/back pain, dizziness and any pre-existing or recent injuries/conditions.
Refusal to engage
In the interest of your own and the group’s enjoyment and safety, the right to refuse to engage with a client is reserved where their behaviour, medical condition and/or physical ability may make it unsafe or inappropriate to continue with an activity. In the interest of safety, the right is also reserved to refuse to engage with a client where the kit and equipment that they present with on a course/session/activity is not at the appropriate standard. Where possible an alternative activity/solution will be offered to the problem if it is reasonable to do so.
Venues used
The best possible venue to operate in, considering your needs, the aims of the training and where appropriate the environmental requirement of the award being undertaken will always be an important consideration. Sometimes these venues may not be safe to operate in (e.g. water levels/bad weather) and alternative venues which may require additional transport and journey time may be required. Where this is the case the options to minimise the impact on the course and participants will be considered. The situation may also arise where an alternative venue may not be available, in which case the course may be cut short or cancelled in the interest of safety. Where a course/session is cancelled due to a suitable venue not being available the course staff will discuss with the client the best course of action which may involve delivering the course on an alternative date or a refund being given for any training which could not take place.
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Losses to Client Equipment
You are responsible for your own kit and equipment during your course/training, any personal losses to kit and equipment will not be reimbursed by the course provider. You are advised to hold your own insurance for equipment loss/damage.
Usage of kit and equipment provided
Please look after any kit and equipment you are given to use as part of your course/training. Should any damages/losses occur out of negligence or lack of care we may seek to recover the cost from either yourself or your group.
Payment of additional fees
Unless expressly included as part of your course cost the courses provider is not responsible for paying any car park (or parking fine) charges incurred, water access fees, venue fees or meals. For some courses, there are certification/registration fees which will be charged in addition to your course cost (usually payable on the day) unless they are expressly included in the original quotation of your course cost.
Replacement staff
In some instances, it may be necessary to use other staff to provide the training/course. This may be at the request of the client or due to the need to bring in a specialist holding technical expertise in a specific field. Where it is known at the point of booking that alternative staff will be required to deliver a course/training (e.g. Gary Edwards not available) you will be made aware of this immediately. If there are unforeseen changes to the staffing on a course/training, you will be made aware of this change at the earliest possible opportunity.
Reserving a place on a public/open course.
Contact Gary Edwards on 07957207506, or email at gary.edwards.gtz@gmail.com
Unless agreed prior to your booking, once you have completed a booking/registration form you need to arrange full payment for your course. Payment methods will be sent to the participant.
If these payment terms are an issue (or a barrier to your participation) please get in touch prior to making your booking.
Cancellation of Courses
Due to unforeseen circumstances, it may be necessary to cancel a course/training/session. We will always aim to give you as much notice for this as possible. Where appropriate we may be able to bring in an alternative member of staff to deliver the course, rearrange dates or offer a refund. Any additional costs or losses incurred as part of a cancellation (e.g. transport/accommodation) will not be reimbursed by the provider. You are advised to hold your own insurance for losses due to cancellation.
Cancellation of Courses Due to Environmental Conditions
For some training and assessment courses there is a minimum environmental requirement set by the awarding body. Should the required environmental remit not be present, it may be required to cancel/postpone the course if an alternative venue cannot be found within the required time constraints. You will be made aware of the environmental requirements for your course at the time of booking.
Client Cancelling a Booking
It may be necessary for you to cancel your booking/agreement.
You must communicate this requirement as soon possible so that alternative arrangements can be made. When the client cancels the booking the following timescale regarding payment for the booking will be used.
Cancellation more than 4 weeks before the course date - No cost incurred to the client
Cancellation 2-3 weeks before the course date - 50% of cost charged to the client
Cancellation less than 2 weeks before the course date - 100% of cost charged client
If you wish to discuss these cancellation terms please do this before completing your booking.
Payment of Invoices
If by prior arrangement it has been agreed to invoice you (or your organisation) following delivery of the course, the standard terms for an invoice is 30 days from when it is sent to you (unless an alternative timescale has been agreed prior).
Be advised that if an invoice becomes overdue it may be necessary for us to charge a payment recovery fee and interest on the owed amount as set out by https://www.gov.uk/late-commercial-payments-interest-debt-recovery/charging-interest-commercial-debt
We will contact you in advance of applying these late payment charges to see if an agreement can be found as to when the invoice will be paid. If you will be unable to pay an invoice on time, please contact us as soon as possible to discuss the matter.
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Complaints and Appeals
We will always do what is possible to ensure that you have the best experience during your course/training. Should you have an issue regarding the level of service you have received or if your expectations are not met during your course/assessment, please make contact as soon as possible so that a resolution can be sought swiftly.
During formal assessments, it is possible that you may wish to appeal a decision given. Should this be the case you will be directed to the relevant appeals procedure for the course or training you are involved with. If you need to do this please contact make contact soon as possible to ensure a swift resolution to the issue.
Before engaging in any activity/course/training please ensure you have read and agree to these terms and conditions. Should you need to discuss anything further please do so as soon as possible.
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Gary Edwards
Mobile : 07957207506
Email : gary.edwards.gtz@gmail.com